Understanding the Analytics Tab

SKIP AHEAD TO: Overview of the Analytics Tab Analytics By Knowledge Check Analytics By Activation Analytics By Spek Views Analytics By Searches Analytics By Topics Analytics By Flows Analytics By User

 

Analytics are available for the Spekit Web App. You must have Account Admin, Team Admin, or Expert-level access to the analytics tab on the Web App. 

 

 

Overview of the Analytics Tab

 

Click Analytics at the top of the Spekit Web App. 

 

You will see the following navigation items on the left sidebar:

• Knowledge Checks
• Activation
• Spek Views
• Searches
• Topics
• Flows
• User Activity

 

Knowledge Checks

You can view which Knowledge Checks a specific user has been assigned, and download a CSV of the data. From this dashboard, you will be able to see the Knowledge Checks:

• Total Number of Knowledge Checks Assigned, Completed, Passed, and Failed
• Avg Score
• Completed Knowledge Checks by Month
• Knowledge Checks Assigned
• User Question Performance 

To learn more about the Knowledge Checks Dashboard, check out this article. 

 

 

Activation

You will be able to view which users haven't logged in or downloaded the Extension. You will be able to search by User Role, Date Range, and Team.

 

 

Spek Views

You can see what Speks are popular for specific user roles and by date range. This helps identify what information the team finds most valuable, what content may need to be updated, and what users are most engaged.  

Searches

You can connect the gap between what content is being searched, what content is available, and which users are completing the most searches. 

 

Topics

You can now see how your teams, Speks, and Topics are associated. Having access to this data will help you and your team create and manage Topics. No more manually going through your Topics' content! 

 

Click on the following articles to learn more about how to use the Topics Dashboard:

• Topics Dashboard Overview
• How do I use the Topics Dashboard?

Flows

You can now get a high-level overview of Flow creation and publication, centralize performance metrics for all Flows, and drill down into individual Flows to easily identify friction points. No more manually going through each one of your Flows to check analytics! 

 

Click on the following articles to learn more about how to use the Flows Dashboard:

• Flows Dashboard Overview
• How do I use the Flows Dashboard?

 

User Activity 

Our User Activity dashboard provides insight into how your users are interacting with your content and what content users are searching for. The dashboard gives you a consolidated view of a user’s:

• Activation progress
• Views, searches, and reactions
• “Marked as Read” Speks
• Completed Knowledge Checks

Click on the following articles to learn more about how to use the User Activity Dashboard:

• User Activity Dashboard Overview
• How do I use the User Activity Dashboard?

 

 

Related Articles: 

• Web App Overview
• Web App FAQs