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Analytics are available for the Spekit Web App. You must have Account Admin, Team Admin, or Expert-level access to the analytics tab on the Web App.
Overview of the Analytics Tab
To begin exploring your data, click on Analytics at the top of the Spekit Web App. This will open the analytics dashboards, where you can navigate through various data points to gain valuable insights.
You will see the following navigation items on the left sidebar:
- Activation: Monitor the activation status of users and track the adoption of Spekit features across your teams.
- Adoption: Gain insights into content engagement by tracking how teams and users interact with various content types across your organization
- Governance: Efficiently manage and audit your content, identifying areas needing review, updates, or reallocation of resources.
- Content Creation: Track and manage your team's content with detailed insights into domains, Topics, Speks, Files, and top creators—all in one dashboard.
- Searches: Review search activity to understand what information users are seeking and how effectively they are finding it.
- Flows: Evaluate the effectiveness of your Flows by examining user interactions and completion rates
- Knowledge Checks: View detailed reports on how users are interacting with knowledge checks, including completion rates and engagement metrics.
- SmartSend Links: See how shared links are being used, helping you understand the reach and impact of your shared resources.
- Spotlights: Track and analyze user engagement with Spotlights to optimize your communication strategy and measure impact.
- Buyer Engagement: Analyze total SmartSend sends, user engagement, and external views, while identifying top SmartSend users, most viewed and shared content, and key recipient companies to optimize outreach and impact.
These analytics dashboards are designed to help you better understand and optimize the use of Spekit within your organization, ensuring that you can make data-driven decisions to enhance user engagement and effectiveness.
Activation Dashboard
The Activation Dashboard provides critical insights into user engagement with the Spekit Webb App and Chrome Extension. This dashboard helps you track which users have not yet logged in or downloaded the extension, enabling you to manage adoption more effectively.
Key features include:
- User Activation Tracking: View detailed information on which users have not logged in or downloaded the Web App and Chrome Extension, allowing you to target those who may need additional support or reminders.
- Search Filters: Easily search and filter data by User Role, Date Range, and Team to tailor your analysis and focus on specific segments of your organization.
- Engagement Insights: Identify trends and patterns in Web App and Chrome Extension adoption to better understand usage across different roles and teams, facilitating targeted intervention strategies.
With the Activation Dashboard, you can optimize your approach to encouraging Web App and Extension adoption and ensure that all users are engaged with the tools they need. Click here to learn more about the Activation Dashboard.
Adoption Dashboard
The Adoption Dashboard is a powerful tool designed to help organizations understand and optimize content engagement across teams and users. This dashboard provides detailed insights into how content is being adopted, allowing you to make data-driven decisions to enhance your content strategy.
Here’s what you can do with the Adoption Dashboard:
- Understand Team and User Engagement: Analyze content adoption at both the team and user levels to identify usage patterns and determine which groups are most engaged with your content.
- Filter Insights by Teams and Users: Utilize team and user filters to focus on specific groups, such as new hires or top performers, to understand their content interactions better and tailor content strategies to meet their needs.
- Identify Top Content and Trends: Discover which content types, such as PDFs and PowerPoints, are most searched, viewed, shared, and reacted to, helping you identify trends and focus on creating content that resonates with your audience.
- Analyze Access Points: Gain visibility into how content is accessed—whether through the web app, sidebar, or embedded Speks—allowing you to understand user behavior and optimize content delivery channels.
By leveraging the Adoption Dashboard, you can gain valuable insights into content engagement, make informed decisions to improve content adoption, and ensure that your resources are aligned with user preferences, ultimately enhancing productivity and the overall user experience with Spekit. Click here to learn more about the Adoption Dashboard.
Governance Dashboard
The Governance Dashboard is designed to help you automate and streamline your content management processes, ensuring that your content remains accurate, relevant, and effective. This updated tool offers valuable insights to manage and oversee your content with ease.
Key features include:
- Expert Engagement Tracking: Quickly identify experts who haven’t created recent content, allowing you to re-engage them and ensure a steady flow of new material.
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High-Priority Review Items: Spot important content that needs attention, including:
- New content with low viewership
- Recent negative feedback on content
- Topics lacking URLs (which may be unknown to users)
- Topics without assigned teams (which could be inaccessible)
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Content Audit Essentials: Efficiently identify content requiring review, such as:
- Items with no views in the past 90 days
- Topics with low adoption rates
- Recently viewed content not updated in over a year
- Content with no designated experts
With the Governance Dashboard, you can effectively manage and maintain your content's quality and relevance, enhancing your overall content strategy. Click here to learn more about the Governance Dashboard.
Content Creation Dashboard
The Content Creation Dashboard gives you a detailed overview of your Spekit content—making it easier to manage and optimize knowledge sharing across your organization. From tracking top creators to understanding content trends, this dashboard is your go-to for keeping tabs on everything created in Spekit.
Key Features Include:
- Content Overview: Instantly see the total number of domains, Topics, Speks, and Files within Spekit, along with the most recent creation and edit dates. Stay on top of what's new and ensure content is always up-to-date.
- Trends & Insights: Track content creation by month, view top domains linked to related Topics, and see Files uploaded by month. This helps you identify patterns and plan for future content needs.
- Top Creators: Get visibility into who’s actively contributing to Spekit. See which creators are adding the most Speks and Files to keep your content machine running strong.
- Recently Created & Updated Speks: Quickly access newly created or updated Speks, complete with details like creation/edit dates, creator names, whether they're externally shareable, and their total views. This makes it easy to keep content fresh and relevant.
- New Files & Topics: Monitor the latest File uploads and newly created Topics, along with associated domains and teams, so you always know where the most active knowledge-building is happening.
The Content Creation Dashboard provides a full picture of your organization's knowledge-sharing efforts, helping you track progress and ensure content is readily available for your team to access and use. Click here to learn more about the Content Creation Dashboard.
Flows Dashboard
The Flows Dashboard provides a streamlined way to monitor and manage your Flows with a comprehensive overview of their creation, publication, and performance. This powerful dashboard centralizes key metrics and simplifies the process of analyzing Flow effectiveness.
Key features include:
- High-Level Overview: Get an at-a-glance view of all your Flows, including their creation and publication status, allowing you to quickly assess overall performance.
- Centralized Performance Metrics: Access consolidated performance data for all Flows in one place, making it easier to evaluate effectiveness and identify trends.
- Detailed Analysis: Drill down into individual Flows to pinpoint friction points and areas for improvement, eliminating the need for manual checks and enhancing your ability to optimize user experiences.
With the Flows Dashboard, you can efficiently track and manage your Flows, ensuring they are effective and addressing any issues promptly. Click here to learn more about how to use the Flows Dashboard.
Knowledge Checks Dashboard
The Knowledge Checks Dashboard offers a detailed view of user interactions with Knowledge Checks, providing valuable insights into assignment, completion, and performance metrics.
Key features include:
- Assignment Overview: View which Knowledge Checks have been assigned to specific users, giving you clarity on their engagement and progress.
- Performance Metrics: Access key statistics including the total number of Knowledge Checks assigned, completed, passed, and failed, as well as the average score.
- Monthly Insights: Track completed Knowledge Checks by month to identify trends and monitor progress over time.
- Assignment Tracking: See detailed information on Knowledge Checks assigned to users, helping you manage and review assignments effectively.
- User Question Performance: Analyze how users are performing on individual questions, allowing you to pinpoint areas where additional support may be needed.
Additionally, you can download a CSV file of the data for further analysis or record-keeping.
The Knowledge Checks Dashboard simplifies the process of tracking and assessing Knowledge Check performance, providing you with the tools to enhance training and ensure successful outcomes. To learn more about the Knowledge Checks Dashboard, check out this article.
SmartSend Links Dashboard
The SmartSend Links Dashboard is your gateway to understanding the impact of your content beyond your platform. This powerful dashboard provides comprehensive insights into how your content is shared and engaged with by external audiences.
Key features include:
- Company Name: Identify which companies are sharing your content, helping you understand your content’s reach and influence.
- Content Name: See which pieces of content are resonating most with external audiences, allowing you to focus on high-impact material.
- Date Shared: Track when content was shared to monitor the timeline of sharing activity and identify peak engagement periods.
- Last View Date: Gain insights into how long shared content remains relevant and continues to attract views.
- Total Number of Views: Measure the reach and impact of your content beyond your platform, giving you a clear picture of its external engagement.
Additionally, you can copy existing share links directly from the dashboard, making it easy to manage and utilize your content’s external reach.
The SmartSend Links Dashboard empowers you to analyze and enhance your content strategy by providing valuable data on how your material is shared and received. Click here to learn more about the SmartSend Links Dashboard.
Spotlights Dashboard
The Spotlight Dashboard is your central hub for understanding and optimizing Spotlight engagement across your organization. This comprehensive tool empowers admins to analyze key metrics, monitor trends, and make data-driven decisions to enhance communication impact.
Key features include:
- Engagement Metrics: Track total views, clicks, snoozes, and dismissals for Spotlights.
- Interactive Line Graphs: Visualize Spotlight events such as clicks, snoozes, and views over time.
- User Activity Breakdown: Access detailed tables highlighting user names, Spotlight interactions, and engagement trends.
- Summary Metrics: View totals for Spotlights created, published, and expired to gauge overall activity.
With the Spotlight Dashboard, you gain a clear picture of user interactions, enabling you to refine strategies and maximize the effectiveness of your Spotlights. Click here to learn more about the Spotlights Dashboard.
Buyer Engagement Dashboard
The Buyer Engagement Dashboard is your hub for understanding how your SmartSend links are driving engagement and adding value to your sales efforts. This comprehensive dashboard provides a clear view of your team's outreach and the impact of SmartSend on external interactions.
Key features include:
- Total Sends with SmartSend: Easily track the volume of SmartSend links shared, helping you gauge overall feature usage and adoption.
- Companies Sent SmartSend Links: Identify key companies your team is engaging with, giving insight into strategic outreach efforts.
- Unique SmartSend Users: Discover how broadly your team is utilizing SmartSend and track the number of individual users leveraging this feature.
- Total External Views: Measure how often your SmartSend links are being viewed externally, providing a clear indication of audience interest and engagement.
- External Links Sent with SmartSend: Monitor the volume of external links shared to inform follow-up and outreach strategies.
- Top SmartSend Users: Recognize and learn from the most active members of your team who are driving high engagement through SmartSend.
The Buyer Engagement Dashboard equips you with actionable insights to refine your engagement strategies and maximize the impact of your SmartSend links. Click here to learn more about how to leverage the Buyer Engagement Dashboard effectively.