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SKIP AHEAD TO: What is the Governance Dashboard? 🔑 Access Requirements and Navigation 1. High Priority: Create or Update Content to Fill Gaps ASAP |
A crucial tool for identifying content risks, auditing quality, and driving maintenance priorities.
What is the Governance?
The Governance Dashboard is a key feature on the Analytics tab designed to streamline your content management process by proactively identifying every piece of content that is outdated, underutilized, or mistrusted by your users. Its purpose is to guide your content team's maintenance efforts.
Why You Should Use This Dashboard:
- Risk Mitigation: Pinpoint content that has received negative feedback or that users are unable to find.
- Trust Building: Highlight "hot content" that hasn't been updated in over a year, ensuring users always trust the information they find.
- Efficiency: Simplify auditing by focusing your time only on content that requires immediate attention or cleanup.
🔑 Access Requirements and Navigation
Access Requirement: You must have Account Admin, Team Admin, or Expert-level access.
- Step 1: Open the Spekit Web App.
- Step 2: Navigate to the Analytics tab.
- Step 3: Click on the Governance dashboard to view all metrics.
1. High Priority: Create or Update Content to Fill Gaps ASAP
This section flags items that are actively harming user trust and adoption. Immediate action is highly suggested.
Global Content Health Overview
Review these charts first to identify the scope of your maintenance needs.
| Chart Name | What It Measures | Actionable Insight |
|---|---|---|
| Fresh vs. Stale Content (Pie Chart) | Shows the breakdown of how much content is current versus outdated. | Risk Check: If "Stale" is high, you have a high risk of users finding inaccurate information. |
| Hot vs. Cold Content (Pie Chart) | Tracks the breakdown of highly viewed versus low-viewed content. | Prioritization: Helps identify Hot but Stale content (high risk, high visibility). |
| Updates by Month (Bar Chart) | Visualizes content update velocity over time. | Resource Planning: Ensure content updates are happening consistently and not just in crisis periods. |
Negative Feedback and Content Gaps
This data pinpoints active user pain and missing knowledge.
| Issue (Table Name) | Data Points Included | Risk & Action Plan |
|---|---|---|
| Content with negative feedback | Content Name, Reaction, Feedback, Username, Last Edited Date, Views (90 days), Freshness/Stale Status. |
Risk: Lowers user trust in the entire knowledge base. Action: Review the feedback text immediately, update the content, and reach out to the individual to confirm the update was helpful by removing their negative feedback. |
| Unsuccessful Searches & Questions | Search Input, Username, Date, Search Method, Results Available? |
Risk: Directly confirms a missing piece of knowledge. Action: Review the "No Results Found" list weekly to drive content creation for immediate impact. |
| Sidekick responses with negative feedback | Question, Response, Source Links (1, 2, 3), URL. |
Risk: Shows Sidekick provided an unhelpful or inaccurate answer. Action: Review the source content immediately and update it to ensure accurate AI responses. |
Action: Managing Search Failures and Feedback
| ✅ Best Practice (Creating Trust) | ❌ Risk Factor (Eroding Trust) |
|---|---|
|
Follow Up on Negative Feedback Action: Once content is updated, contact the user who provided negative feedback and ask them to remove their negative reaction to confirm the issue is resolved. |
Ignore "No Clicks" on Search Results If users find results but don't click, the content wasn't relevant. Action: Review the search query and the top content to confirm it actually answers the user's intent. |
2. Audit and Content Cleanup Recommended
Use the content and topic tables to perform bulk cleanup, manage content owners, and resolve structural issues.
Content and Topic Auditing Tables
Tables in this section can be filtered by "Recommended Content Categories to Review."
| Data Point | Actionable Use Case | Data Location |
|---|---|---|
| Freshness (Fresh/Stale) / Popularity (Hot/Cold) | Maintenance Priority: Filter for Hot but Stale content (highly viewed, but old) to ensure immediate updates. | Content Table |
| Last View Date / Last Edited Date | Cleanup (Low Adoption): Filter for content not viewed in the last 90 days. If obsolete, Delete or Hide it. | |
| Content with zero views in the last 90 days | Cleanup: If content is obsolete, Delete or Hide it. Otherwise, Update the name to improve searchability and visibility. | |
| Expert Assigned (Yes/No) | Accountability: Filter for No Experts (Speks with no Experts assigned) and Speks with deactivated Experts. Action: Assign owners to drive accountability for future updates. | Content Table / No Experts KPI |
| Topics not visible to any teams | Permissions: Filter for Topics not visible to any teams. Action: Click the Topic, click Edit, and add the appropriate Teams to ensure visibility. | Topics Table |
| Topic Has Domains Associated | Discoverability: Filter for Topics not linked to any app (URL) and link them to relevant URLs to improve in-app visibility. | |
| Topics with <5 items | Structure Check: Review these Topics to determine if they should be merged with another Topic or deleted based on relevance and usefulness. |
Action: Managing Content Recency and Ownership
| ✅ Update Content Effectively | ❌ Handle Obsolete Content |
|---|---|
|
Refresh Hot Content For content getting views but not updated in > 1 year: Action: Click 'Edit' (Content getting views but hasn't been updated in over a year table), make necessary updates, and click Save without notifying users to refresh the 'Last Edited Date' and maintain trust. |
Archive Zero-View Content For content with zero views in 90 days: Action: Review relevance. If obsolete, Delete or Hide it using the ellipsis (...) menu to reduce search clutter. |
By actively managing the governance tasks identified here, you ensure your knowledge base remains trustworthy, discoverable, and aligned with user needs.