|
SKIP AHEAD TO: What is the AI Analytics Dashboard? Why you should use the AI Analytics Dashboard? What You'll Find in the AI Analytics Dashboard 4. Questions with "No Response" |
Detailed content analytics are available for the Spekit Web App. You must have Account Admin, Team Admin, or Expert-level access to the Analytics tab on the Web App.
What is the AI Analytics Dashboard?
The AI Analytics Dashboard is a dedicated space within Spekit that provides insights into how your team interacts with AI Assist. It offers visibility into user activity, content performance, and areas where knowledge gaps may exist. With these insights, you can make informed decisions to improve content, support reps, and enhance overall enablement.
Why you should use the AI Analytics Dashboard?
The AI Analytics Dashboard provides powerful insights into how your team interacts with AI Assist. With dedicated tracking for user activity, content performance, and unanswered questions, you can make data-driven decisions to enhance your enablement strategy.
The AI Analytics Dashboard is designed to help you:
- Track Engagement: Understand how your team is using AI Assist and identify trends in their activity.
- Spot Content Gaps: Find unanswered questions and optimize your knowledge base.
- Support Reps: Recognize early adopters and provide targeted support.
- Drive Enablement: Use data to guide your enablement strategy and improve collaboration between teams.
What You'll Find in the AI Analytics Dashboard
Open the Spekit Web App. Navigate to the Analytics tab, and click on AI Analytics. Scroll down and you'll see the following:
1. Activity View
This updated view provides a comprehensive snapshot of how reps engage with AI Assist. You’ll find:
-
Feedback: Track responses provided through AI Assist and capture qualitative insights.
-
Sources: Identify which knowledge sources are being surfaced.
-
Clicked Sources: See which sources reps are engaging with the most.
-
Usage Trends: Analyze patterns in AI Assist activity over time.
2. Top Users
Get a clear view of your team’s engagement with AI Assist. This section displays:
-
Users ranked by the number of questions asked via AI Assist.
-
Insights into your most active reps, helping you identify early adopters and champions.
-
User-Level Metrics: Dive deeper into individual engagement and usage patterns.
3. Top Sources
Understand which content is driving the most value. This section highlights:
-
The most frequently surfaced sources through AI Assist.
-
Opportunities to optimize high-usage content for even better results.
-
Content Effectiveness: Evaluate which content delivers the most relevant answers.
4. Questions with "No Response"
Identify knowledge gaps with this critical view, which shows:
-
The most recent questions that did not return an answer.
-
Areas where you may need to create or update content to better support your team.
-
Unanswered Trends: Spot recurring gaps and prioritize content creation efforts.
How to Review User Activity
1.) Open the Spekit Web App, and navigate to the Analytics tab.
2.) Click AI Analytics.
3.) Scroll to the Activity View to monitor user engagement, feedback, and source interactions.
4.) Use Usage Trends to analyze patterns over specific time periods.
How to Identify Top Users
1.) Open the Spekit Web App, and navigate to the Analytics tab.
2.) Click AI Analytics.
3.) Scroll to the Top Users section.
4.) Review the most active users and their question counts to identify champions and support needs.
5.) Leverage User-Level Metrics for a deeper understanding of individual user behavior.
How to Monitor Content Performance
1.) Open the Spekit Web App, and navigate to the Analytics tab.
2.) Click AI Analytics.
3.) Navigate to the Top Sources section.
4.) Analyze the most surfaced sources and identify content that requires optimization or expansion.
5.) Evaluate Content Effectiveness to ensure key resources are delivering value.
How to Address Knowledge Gaps
1.) Open the Spekit Web App, and navigate to the Analytics tab.
2.) Click AI Analytics.
3.) Go to the Questions with "No Response" section.
4.) Review unanswered questions to identify areas where content creation or updates are needed.
5.) Use Unanswered Trends to prioritize addressing recurring knowledge gaps.
💡 Pro Tip: Regularly reviewing these sections helps you stay ahead of knowledge gaps and support your team more effectively💡