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What is Spekit?
Spekit is your just-in-time learning platform that enables your team to find the information they need in their flow of work. Spekit can be utilized across any web-based application by anyone who has been invited to your Spekit organization and installed the Chrome Extension.
Spekit Terminology
- Chrome Extension: Access knowledge anywhere, anytime. Summon the entire Spekit library with ease, wherever your browser takes you.
- Content Sync: Content Sync allows Admins and Experts to seamlessly import and update selected files from platforms like Google Drive and SharePoint, ensuring that teams always have access to the most current information.
- Content Templates: Prebuilt training broken up into easy and digestible Topics and Speks on key tools and processes.
- Custom Fields: Add specific, tailored data points to your Files and Speks, to make content more accessible for your team.
- Flows: Navigate complex tasks effortlessly with step-by-step guides. Let Spekit be your trusted guide through the maze of workflows.
- Knowledge Checks: Strengthen understanding with engaging quizzes. Keep your knowledge muscles in top shape with our quick workouts.
- Roles: Control access and maintain order. Assign roles to safeguard knowledge and keep things organized.
- SmartSend: Elevate sales and marketing content effortlessly. Track engagement and revenue impact in real-time with Spekit SmartSend.
- Spekit CMS: Spekit CMS is your one-stop solution for organized, accessible, and impactful content. Upload and store all types of Files directly in Spekit.
- Speks: Snack-sized knowledge for on-the-go learning. Bite into quick, fun, and memorable Speks.
- Sidebar Dock: Summon the entire Spekit library with a click, no matter where you are in your browser.
- Spekit AI Assist: Spekit AI Assist is a personalized enablement assistant that delivers instant answers, smart content recommendations, and seamless support directly within your workflow.
- Spekit AI Content Recommendations: Spekit AI Content Recommendations deliver instant, personalized content directly within your workflow, boosting productivity and efficiency without leaving your email or call platform.
- Spotlights: Highlight critical updates with attention-grabbing alerts. Let Spekit be your megaphone for broadcasting knowledge.
- Team Spaces: Collaborate, share, and access content in one central hub. Create your knowledge neighborhood with dedicated team spaces.
- Teams: Unite teams around shared content. Group users to create knowledge crews for enhanced collaboration.
- Topics: Organize Speks for easy access. Use Topics as your go-to bookmarks for navigating the treasure trove of knowledge.
- Wiki: Centralize all your valuable content. You can find everything you need to be organized by Topic and Team Space.
Spekit User Roles
There are four different roles in Spekit that can be assigned to users:
Viewer: The Viewer role is specifically designed for end-users who need access to the knowledge and resources documented in Spekit without the ability to modify content.
- Access Permissions: View-only access to Speks and Files, ensuring users can benefit from the information without altering it.
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Interactive Features:
- React to Speks using emojis to share feedback or express sentiments quickly.
- Provide detailed input by submitting email feedback directly through Speks.
This role is ideal for teams who rely on consuming and interacting with curated knowledge to enhance their workflows and productivity.
Expert: The Expert role in Spekit is designed for team members responsible for creating, managing, and maintaining content to support their organization. Experts play a crucial role in ensuring content is accurate, up-to-date, and tailored to their teams' needs.
- Viewer Access: Experts inherit all Viewer capabilities, such as accessing and interacting with Speks, leaving emojis, and providing feedback.
- Content Management: Experts can create, edit, and manage content within the Topics or teams they’re assigned to, ensuring a streamlined and accurate knowledge base.
- Collaboration: Experts can collaborate with Admins and other Experts to refine content strategies and share best practices.
Use Case Example:
Imagine a BDR team lead assigned as an Expert for the "BDR Onboarding" Topic. This lead can create onboarding resources, refine existing Speks, and ensure the content remains aligned with the team's goals, enhancing the onboarding process for new hires.
Team Admin: The Team Admin role in Spekit is tailored for individuals responsible for managing both content and team members within their assigned teams. This role provides robust permissions to oversee knowledge-sharing initiatives and ensure the team's efficiency and alignment.
- Expert Capabilities: Team Admins inherit all the permissions of an Expert, including the ability to create, edit, and manage content within their assigned Topics or teams.
- User Management: They have the authority to manage users within their teams, including inviting new members, assigning roles, and ensuring the right people have access to the appropriate content.
- Team Oversight: With a focus on their specific teams, Team Admins can monitor and refine content to ensure it meets the needs of their users, fostering a well-organized and productive environment
Use Case Example:
Consider a Sales Enablement Manager designated as a Team Admin for the Sales Team. They can curate tailored sales enablement content, onboard new team members by managing invites, and adjust permissions to ensure seamless collaboration and knowledge sharing.
Account Admin: The Account Admin role in Spekit is designed for users responsible for managing the platform at an organizational level. This role offers unrestricted access to all content and administrative functionalities, enabling complete oversight and customization to align with organizational needs.
- Full Content Access: Unrestricted visibility and editing rights across all content in Spekit, ensuring a centralized perspective for effective content governance.
- Integration Management: Control and configure application integrations, such as Salesforce, Slack, Seismic, and others, to streamline workflows and enhance collaboration.
- User Administration: Manage user accounts, including adding new users, reinviting existing ones, and removing accounts as necessary.
- Team Setup: Create and manage Teams to organize users and content effectively, ensuring tailored access and collaboration.
- Customization Options: Define and manage Custom Fields to align Spekit's functionality with your organization's unique workflows and data needs.
- Insights and Reporting: Access comprehensive Analytics and Reports to monitor platform usage, user engagement, and content performance.
- License Management: View and manage License Information to ensure compliance and efficient utilization of Spekit resources.
Use Case Example:
An IT Manager serving as an Account Admin can integrate Spekit with the company’s Salesforce instance, onboard employees by setting up Teams, and regularly analyze content engagement data to refine enablement strategies.
Spekit Role Matrix
Spekit roles: Account Admin, Team Admin, Expert, and Viewer.
Please see the matrix below for the breakdown of what each role can do in Spekit: