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Content Services: A How To Guide

  • Updated

Questions about Spekit's Content Services? This guide covers everything you need to know — from what services are available and how to submit content, to timelines, file formats, and what to expect throughout the process.

 

📌 Quick-Jump Topics

 

What Services Do We Provide?

What can Spekit's Content Services team help me with?

  • Content Conversion: New to the bite-sized content world? Leverage Spekit's Content Specialists to transform your existing documentation into bite-sized pieces of knowledge.
  • Content Migration: Let the Content Specialists at Spekit do the heavy lifting of transferring your documentation into Spekit.
  • Content Creation: Unsure of where to begin your documentation journey? Spekit's Content Specialists can create net-new content for your organization, decreasing your time to value.
  • Content Strategy, Consultation & Teach-Back Sessions: Get personalized guidance from our team. They are there to advise, share best practices, and get your team organized with a clear content plan and strategy to drive maximum impact.
  • Content Audits: Work with Spekit's team of Content Specialists to identify and prioritize existing content in need of optimization.

 

How to Submit Content

How do I get my content to the Content Services team?

Email your CSM with all the content so they can pass it on to the Content Services team and grant access to cs@spekit.co.

 

What File Formats Can I Share?

What types of files and sources can I submit?

Content can be shared in the following formats:

  • Images
  • Box
  • Dropbox
  • Google Docs / Word Doc
  • Google Spreadsheet / Excel files
  • PPT / Slides
  • PDF
  • Video trainings
ℹī¸ Note: If your content lives on another platform such as Notion or Guru, please contact your CSM for further details on how to extract or provide access to the documentation.

 

General Expectations

What should I keep in mind when preparing content to share with the Spekit team?

  • The content in the files must be copyable.
  • Images should be clear and of good quality to ensure the best results.
  • When exporting documentation from other sources to Excel, note that Excel has a character limit of 50,000 characters per cell — anything exceeding this limit will be lost or scattered in the file.
  • If you plan to make edits or updates to the source file, share a live version where the Content Services team can access revision history or view suggestions to ensure a smooth process.
  • Any charts, flows, and diagrams will be added to the Spek as an image.
  • Tables will vary depending on the use case and preference — the team can recreate the table, extract information in a bulleted list, or use a screenshot.

 

What Types of Content Do We Convert?

What kinds of documentation can the Content Services team work with?

Here are some examples of the different types of content we can convert:

  • Salesforce field and stage definitions
  • Salesforce how-to processes
  • Company custom processes
  • Tool documentation
  • New hire onboarding content (checklists or decks)
  • Glossaries
  • FAQs
  • Sales training and sales decks (playbooks)
  • Personas
  • Competitor battle cards
  • Sales talk tracks
  • Objection handling
  • Best practices
  • Business handoff processes
  • Technical and software documentation
  • Videos (video training converted into step-by-step processes)
  • Case studies
  • Reference and additional resource material
  • Newsletters and weekly updates

 

Project Timeline

How long does content conversion take?

On average, our content team can convert 12 pages per day, or approximately 60 pages per week. The team will do their best to meet any deadline provided by the customer.

⚠ī¸ Important: Timeline may vary based on the complexity of the content. Your CSM will keep you updated on any changes to the delivery date.
💡 Pro Tip: It's always best to indicate which documents are high priority so the content team can start with those first.

 

What Does the Content Upload Process Look Like?

What should I expect from start to finish?

  1. Your CSM will hold an initial strategy call to ensure content is submitted and to understand your requirements.
  2. Once content is received, the Content Specialist will review it and confirm an ETA.
  3. The Content Specialist will build a few samples (if required) and gather feedback.
  4. All content will be created and uploaded into Spekit, keeping your use case and any instructions given in mind.
    ℹī¸ Note: If no instructions are given on how the content should be uploaded, the team will apply best practices and provide recommendations accordingly.
  5. Your CSM will communicate and update you once the content is complete.
  6. (Not applicable to all) Your CSM will schedule a quick call with the Content Specialist to walk you through the organization and conversion of the content, discuss action items, and gather feedback.
  7. The Content Specialist will work closely with you to ensure all requirements are met and will make any requested edits.

 

Can Content Include Images, GIFs, or Videos?

What media types are supported in Spekit?

✅ Yes. In Spekit you can upload images and GIFs up to 5 MB. If your media files are larger, the content team will resize them or take high-resolution screenshots and upload them as a workaround.

You can also embed videos directly into Speks — for example, videos hosted on YouTube, Loom, Google Drive, and similar platforms.

💡 Best Practice: Always use high-resolution images and videos for the best results.

 

Can I Add PDFs and Other Documents in Speks?

Can I make files from external sources available in Spekit?

✅ Yes. You can upload PDF files and embed files hosted in external sources — such as Google Drive, Box, and others — using an iframe embed code. This ensures your users have a single source to search for content.

You can also add hyperlinks to different materials within a Spek if you want to maintain references to those resources.

💡 Pro Tip: Share your documents with the Spekit Content Services team to have them convert the content and make it easily accessible in Spekit.

 

What is a Page?

How does the Content Services team measure content volume?

A page is approximately 250 words or 1,600 characters in a Google Doc or Word document.

ℹī¸ Note: This will vary based on the document type and can be confirmed with your CSM before submission.

 

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