Use the Content Creation Dashboard to understand who is contributing to your knowledge base and ensure workload is distributed fairly.
Managing Creator Productivity and Accountability
Start here when: You want to understand who is contributing to your knowledge base, ensure workload is distributed fairly, and identify potential single points of failure in your content team.
Top Content Creators (Table)
This table ranks your users by content creation and editing activity. For each creator you can see:
- Username
- Total Content Created
- Last Created Date
- Total Edits
- Last Edited Date
What to look for:
| Pattern | What It Means | Action |
|---|---|---|
| One or two users responsible for the majority of content | Single point of failure risk — if they leave, your knowledge base suffers | Actively train and delegate creation tasks to additional Experts to distribute the load |
| High Total Edits but low Total Created | This user is a key maintainer keeping existing content fresh | Recognize their contribution and ensure they're supported — losing them would impact content quality significantly |
| Low activity across the board | Content creation has stalled organization-wide | Review whether Experts have enough time, resources, and guidance to contribute consistently |
| A user with recent Last Created but very old Last Edited | Creating new content but not maintaining existing content | Encourage a balance of creation and maintenance — a growing library with no upkeep becomes a liability |
Best Practices
- Publicly recognize your top creators to encourage engagement and build a culture of knowledge sharing, and don't let one person carry the entire content burden — single points of failure put your knowledge base at serious risk.
- Use the Last Edited Date column to identify Experts who are actively maintaining content vs. those who have gone quiet. Maintenance is just as valuable as new creation, so don't only reward Total Created.
- Ask top creators to mentor others or lead content workshops to scale knowledge sharing, and investigate sudden drops in activity from previously active creators — it may signal burnout, role changes, or lack of direction.