Use the Adoption Dashboard to proactively identify missing content before it becomes a problem for your team.
Finding Content and Knowledge Gaps
Start here when: Users are complaining they can't find information, AI Sidekick isn't giving good answers, or you want to proactively identify missing content before it becomes a problem.
This is one of the highest-value use cases for the Adoption Dashboard. The Recent Content Discovery Activity section is where you'll spend most of your time here.
Step 1: Review Most Common Searches
The Most Common Searches table shows you exactly what users are looking for. High-volume search terms represent high user demand — if that topic lacks authoritative content, it's a gap.
Step 2: Cross-Reference With AI Sidekick Performance
Pull up the Recent Sidekick Chats table and look for:
| Signal | What It Means | Action |
|---|---|---|
| Question with negative feedback | AI gave an unhelpful or inaccurate answer | Review and update the source content immediately |
| Question with no source provided | AI couldn't find relevant content to answer from | Create new content to fill the gap |
| High volume questions on the same topic | A pattern of unmet need | Prioritize creating or expanding content in that area |
Step 3: Check Top AI Sidekick Themes
The Top AI Sidekick Themes table gives you an AI-generated overview of the most common categories of questions being asked.
Note: Top AI Sidekick Themes are AI-generated. Verify accuracy against the raw Sidekick chat data before using these themes to drive content decisions.
Step 4: Use the Recent Searches Filter
You can filter the Recent Content Discovery Activity section by keyword using equals, contains, starts with, ends with, matches user attributes, and more — with AND/OR logic. Use this to investigate specific topics or search patterns in detail.
Best Practices
- Review Most Common Searches weekly and create content for the top unanswered queries. Don't wait for users to report gaps — search data surfaces them proactively.
- Cross-reference high-volume searches with AI Sidekick source usage — if AI can't answer it, neither can your users.
- Use the Dashboard Agent to ask "What are the most common searches with no AI Sidekick source usage?" for a fast gap analysis, and check whether similar content already exists before creating something new.