Use the Adoption Dashboard to see which content is driving the most value, and which content needs to be updated, highlighted, or retired.
Identifying Content That's Working and What Needs Attention
Start here when: You want to understand which content is driving the most value and which content needs to be updated, highlighted, or retired.
Step 1: Check the Content Engagement Table
This is your most granular view of individual content performance. For each piece of content you can see:
- Views, Internal and External Shares, Favorites, Reactions
- AI Sidekick Responses (how often AI surfaces this content as an answer)
- Last Edited Date
What to look for:
| Pattern | What It Means | Action |
|---|---|---|
| High views + high favorites + recent edit date | Top performing, trusted content | Promote it — make sure it's in the right topics and linked to relevant workflows |
| High views + old edit date | Popular but potentially stale | Prioritize for an immediate update — this content is influencing a lot of users |
| High AI Sidekick responses + low favorites/reactions | AI is using it as a source but users aren't engaging directly | Review the content quality — if AI is surfacing it frequently, it needs to be accurate and trustworthy |
| Low views + low AI responses + old edit date | Underutilized and potentially obsolete | Consider updating, hiding, or deleting to reduce content clutter |
Step 2: Review Topic Engagement
The Topic Engagement table shows you how entire topics are performing, including the number of AI Sidekick sources pulled from each topic. Use this to identify which topics are driving the most value and which may need a content audit.
Step 3: Check Content Highlights
The Content Highlights table surfaces your highest-performing content based on AI engagement, including click-through rate, AI responses, and AI clicks.
Note: Content Highlights and Click-Through Rate are AI-generated. Click-Through Rate is calculated only for content with AI responses and AI clicks greater than zero. Verify insights against the raw Content Engagement table before acting on them.