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Knowledge Check FAQs

  • Updated

Do you still have questions about Knowledge Checks? We are here to help! 

 

In this section, we will answer these questions: 

 

 

Who can create a Knowledge Check? 

Account Admins, Team Admins, and Experts have the ability to create and publish Knowledge Checks. Team Admins and Experts can assign Knowledge Checks to the teams they manage.

 

Are there character limits for the questions and/or answers?

  • Title: 140-character limit
  • Question: 255-character limit
  • Answer Options: 140-character limit

 

NOTE: If these limits are exceeded, error messages will prompt users to adjust their content.

 

Do Knowledge Checks get sent out to everyone in the organization? 

No, Knowledge Checks are sent to specific teams. The creator can select the audience for the Knowledge Check in the Audience field within the settings. At this time, you can only select teams, not individual users.

 

What happens if I accidentally publish an incomplete Knowledge Check

All required fields must be completed before publishing a Knowledge Check. If any sections are incomplete, error indicators will appear next to the corresponding sections during the publishing process.

Once published, you can make minor edits, delete, or archive the Knowledge Check to remove it from the Viewer experience.

 

How will a user be notified they have been assigned a Knowledge Check?

Creators can notify users via email, in-app Spekit notification, or Spotlight, which can be set in the Knowledge Check Settings.

 

What happens if a user receives an email notification but does not have the Extension installed or isn't logged in?

Extension Not Installed: The user will be directed to a page informing them they need to install the extension, with a download link provided.

 

Not Logged In: The user will be redirected to the login screen, and once logged in, the Knowledge Check will appear in the Knowledge Checks widget on their Web App/Extension home screen.

 

What happens when a user completes a Knowledge Check? 

Upon completion, users will see a screen displaying the number of correct answers. The correct answers for each question will be shown alongside the user’s selected answers. If included, a Next Steps section will provide a link to guide the user to further resources or actions. (Note: This section must be filled out when creating the Knowledge Check.)

 

How are Knowledge Checks in the Knowledge Checks tab in the Web App ordered for the content creator experience, and can you sort, search, or Filter? 

In the Knowledge Checks tab, you can filter by status or creator, and sort by published date, last updated, or alphabetically.

 

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