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Knowledge Check FAQs

  • Updated

Do you still have questions about Knowledge Checks? We are here to help! 

 

In this section, we will answer these questions: 

 

Where do I find Knowledge Checks in Spekit?

For content creators, when you log into your Spekit Web App, a new item will be added to the primary navigation, Learning. The Learning tab will bring you to the Knowledge Checks page, where you can view all the Knowledge Checks that have been created. 

Viewers will find Knowledge Checks that they have been assigned in the new Knowledge Check  module at the top of the home page in the Extension and the Web App. 

 

Who can create a Knowledge Check? 

Account Admins, Team Admins, or Experts can create and publish Knowledge Checks. Team Admins and Experts can send Knowledge Checks to teams they have admin privileges for. 

 

Are there character limits for the questions and/or answers?

Title: 140 character limit

Question: 255 character limit

Answer Options: 140 character limit

 

Note: There are error messages that will display if users run into these limits

 

Do Knowledge Checks get sent out to everyone in the organization? 

No. A Team can be selected when using the Audience field in the Settings of the Knowledge Check. At this time, you can choose only the different teams you have in Spekit, not individual users. 

 

Do I have to publish Knowledge Checks right away?

No. Knowledge Checks can be saved as a draft.  When ready to publish, simply click on the Learning tab, locate the Knowledge Check, and then click the grey ellipsis [...] next to select Publish. 

 

Can creators preview the Knowledge Check before publishing / or preview the email notification?

Yes.  Creators can preview Knowledge checks before or after publishing by clicking the eye icon in the edit toolbar, or by clicking the grey ellipsis [...] on the Knowledge check card and selecting Preview.

 

What happens if I accidentally publish an incomplete Knowledge Check

All Knowledge Checks must have all required fields completed before they can be published.  When trying to publish an incomplete Knowledge Check, each section's top navigation will have numbers indicating the total errors needing to be fixed. 

 

After a Knowledge Check is published, minor edits can be made. Knowledge Checks can also be deleted or archived after publication, removing the Knowledge Checks from the Viewer experience.

 

Can I edit a published Knowledge Check? 

Limited changes can be made to published Knowledge Checks (Example: Typo in the Knowledge Check title, questions, answers, or resource link can be fixed). Question structure (correct answer designation), the number of questions, and the passing score can not be edited once the Knowledge Check has been published. 

 

Note: Additional teams can be added to the audience of a published Knowledge Check: However, a team cannot be removed from a published Knowledge Check at this time. 

 

How does Knowledge Check scoring work?

Knowledge Checks are scored on a pass/fail basis. The creator of the Knowledge Check will be able to select the number of correct answers required to pass. The user will be told whether they have answered enough questions correctly to pass when they complete the Knowledge Check.

 

How will a user be notified they have been assigned a Knowledge Check?

Creators have the option to send an email notification, send a Spekit in-app notification, or create and send Spotlight in the Knowledge Check Settings. 

 

Can a failed Knowledge Check be retaken? 

Currently, a user can retake a failed Knowledge Check. Click here to learn how to enable the

Allow Users to Retake settings. 

 

Can a reminder be sent to those who have not completed the assigned Knowledge Checks?

Yes, reminder emails can be sent to those enrolled who have not completed the Knowledge Check. Click here to learn how to send reminder emails for Knowledge Checks. 

 

What happens if a user receives an email notification but does not have the Extension installed or isn't logged in?

If the Extension is not installed, they will be brought to a page that communicates that they need to install the Extension to take the Knowledge Check, with a link to download it.

 

If they are not logged in, they will be brought to the login screen, and then the Knowledge Checks widget will be visible on the home screen of the Web App/Extension for them to access the assigned Knowledge Check easily.

 

What happens when a user completes a Knowledge Check? 

When a user completes a Knowledge Check, a screen will appear showing the number of questions they got correct. The correct answers will also be shown for each question, alongside the answers the user selected. Below the correct answers, there is an optional section for Next Steps (Note: This section needs to be filled out when creating the Knowledge Check).  Under Next Steps, a link can be provided to direct the user to another location after completing the Knowledge Check. 

 

How are Knowledge Checks on the learning tab in the Web App ordered for the content creator experience, and can you sort, search, or Filter? 

Currently, you can Filter Knowledge Checks by “status” or “created by” and sort by “published date,” “last updated,” or alphabetically.

 

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