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Are you running into some issues with logging in? Check out these troubleshooting tips and procedures to get into your Spekit account. Some of these solutions may require you to have Account Admin-level access.
What happens if a user hasn't accepted their Spekit Invite?
Spekit Username and Password Users
If a user has been invited to Spekit but has not accepted their invite, they will not be able to log into Spekit. The user will need to check their email to accept your invitation to join Spekit and try logging in again. The following screen is what they will see if they try to log in without accepting their invite:
Single Sign-On and Salesforce Users
Users do not need to accept their Spekit invite if they were invited through Single Sign-On (SSO) or Salesforce. When these users try to log into Spekit, they are authenticated. The user's status will change from Pending to Accepted in Spekit.
What happens if a deactivated user tries to log in?
A deactivated user will not be able to log into Spekit. If a deactived user tries to log in, they will get the following screen.
What happens if a user without an account tries to log in?
A user without an account will not be able to log into Spekit. If a user without an account tries to log in, they will get the following screen. You will need to invite them to your Spekit organization in order for them to log in.
What if a user has multiple usernames with one email address?
Direct the user to log into Spekit with their email address. They will need to try logging in with a username or click Forgot username? and we'll email them the usernames associated with your Spekt account.
What if a user has multiple usernames with one email address in multiple orgs?
Direct the user to the main production organization. If the user doesn't have an account in the main production organization, you will need to direct them to the organization where they have their email.