Use the Governance Dashboard to get a high-level snapshot of your knowledge base health before diving into specific issues.
Understanding Your Overall Content Health
Start here when: You want a high-level snapshot of your knowledge base health before diving into specific issues, or you need to report on content quality to leadership.
The three charts at the top of the dashboard give you an instant overview of where your content library stands:
| Chart | What It Measures | What to Look For |
|---|---|---|
| Fresh vs. Stale Content (Pie Chart) | Fresh = edited in the last 180 days. Stale = edited over 180 days ago. | Risk Check: If Stale is high, users are at risk of finding inaccurate information. |
| Hot vs. Cold Content (Pie Chart) | Hot = one or more views in the last 90 days. Cold = zero views in the last 90 days. | Prioritization: A high Cold percentage signals a large amount of unused content cluttering your library. |
| Updates by Month (Bar Chart) | Visualizes content update velocity over time. | Resource Planning: Look for consistent update activity. Spikes followed by long gaps suggest reactive rather than proactive maintenance. |
The most critical combination to look for: Hot + Stale content.
Content that is highly viewed but hasn't been edited in over 180 days is your highest risk — users are actively consuming information that may be out of date. Use the Audit Your Content table to find and prioritize these items immediately.
Best Practices
- Review the Fresh vs. Stale and Hot vs. Cold pie charts together — neither tells the full story on its own. Don't focus only on stale content, since cold-and-stale is lower priority than hot-and-stale.
- Use the Updates by Month chart to set a consistent content review cadence rather than only updating content when users complain, by which point trust is already damaged.
- Aim to keep your Fresh percentage above 80% as a baseline content health target, and treat hot-and-stale content as urgent while cold-and-stale content can be evaluated for deletion.