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Troubleshooting Spekit CMS

  • Updated

 

Experiencing issues with Spekit CMS? This guide provides troubleshooting tips and steps to help resolve common Spekit CMS problems. Some solutions may require Account Admin access.

📌 Quick-Jump Topics

 

File Display & Viewing Issues 

If your files look wrong or won’t upload in Spekit, start here:

My document looks cut off when viewed in Spekit.

⚠️ Cause: If your document appears cut off, it may have been created in Google Docs using Pageless mode. Spekit does not currently fully support the unlimited width of Pageless documents.

✅ Resolution:Update the Google Doc to use a standard Paginated format (e.g., 8.5" x 11") before syncing or uploading it.

To switch formats in Google Docs:

  1. Go to File > Page setup in Google Docs.
  2. Select Pages, choose a standard paper size (such as Letter 8.5" x 11").
  3. Click OK.

I can't upload my file.

✅ Resolution:If you are unable to upload a file to the library, please verify your asset against the following technical requirements:

  • File Size Limit: Ensure the file is 500 MB or less. Files exceeding this size cannot be uploaded.
  • Unsupported File Type: Ensure the file type is supported: PDF, PPTX, DOCX, or XLSX.

 

File & Feature Access

If you can’t see Files or need more storage, start here:

I don't see the option to upload Files.

✅ Resolution:The Spekit Content Management (CMS) feature may not be enabled for your organization. Contact your Customer Success Manager or email support@spekit.co to have the feature enabled.

My file storage limit seems too small.

✅ Resolution:Your storage limit was defined when this functionality was activated. For questions or to discuss increasing your limit, contact your Customer Success Manager or email support@spekit.co.

 

Support & Feedback

If you’re experiencing an issue that isn’t covered above, want to report a bug, or share product feedback, start here:

Get Immediate Support

Contact Spekit Support

  • Email: support@spekit.co
  • Standard Support Hours: Monday–Friday, 7:00 AM – 4:00 PM PT
  • Emergency/Outage Support: 24/7/365

 

Provide Feedback & Track Product Updates

Provide Feature Requests (Canny): Log in with your Spekit account to access the Canny feedback board. You can submit new ideas or bug reports and vote on existing posts.

  • You’ll be notified via email about status updates (Open → Planned → In Progress → Complete).

Track Progress and Updates:

  • Check the Roadmap for ongoing work.
  • View and subscribe for new Spekit updates on the Changelog.


We're always here to help you get the most out of your Spekit experience!

 

 

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