Experiencing issues with Spekit CMS? This guide provides troubleshooting tips and steps to help resolve common Spekit CMS problems. Some solutions may require Account Admin access.
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File Display & Viewing Issues
If your files look wrong or won’t upload in Spekit, start here:
My document looks cut off when viewed in Spekit.
⚠️ Cause: If your document appears cut off, it may have been created in Google Docs using Pageless mode. Spekit does not currently fully support the unlimited width of Pageless documents.
âś… Resolution:Update the Google Doc to use a standard Paginated format (e.g., 8.5" x 11") before syncing or uploading it.
To switch formats in Google Docs:
- Go to File > Page setup in Google Docs.
- Select Pages, choose a standard paper size (such as Letter 8.5" x 11").
- Click OK.
I can't upload my file.
âś… Resolution:If you are unable to upload a file to the library, please verify your asset against the following technical requirements:
- File Size Limit: Ensure the file is 2 GB or less. Files exceeding this size cannot be uploaded.
- Unsupported File Type: Ensure the file type is supported: PDF, PPTX, DOCX, XLSX, Image, or Video.
File & Feature Access
If you can’t see Files or need more storage, start here:
I don't see the option to upload Files.
âś… Resolution:The Spekit Content Management (CMS) feature may not be enabled for your organization. Contact your Customer Success Manager or email support@spekit.co to have the feature enabled.
My file storage limit seems too small.
âś… Resolution:Your storage limit was defined when this functionality was activated. For questions or to discuss increasing your limit, contact your Customer Success Manager or email support@spekit.co.
Support & Feedback
If you’re experiencing an issue that isn’t covered above, want to report a bug, or share product feedback, start here:
Get Immediate Support
Contact Spekit Support
- Email: support@spekit.co
- Standard Support Hours: Monday–Friday, 7:00 AM – 4:00 PM PT
- Emergency/Outage Support: 24/7/365
Provide Feedback & Track Product Updates
Provide Feature Requests (Canny): Log in with your Spekit account to access the Canny feedback board. You can submit new ideas or bug reports and vote on existing posts.
- You’ll be notified via email about status updates (Open → Planned → In Progress → Complete).
Track Progress and Updates:
We're always here to help you get the most out of your Spekit experience!