Use the Knowledge Checks Dashboard to get a high-level snapshot of how your Knowledge Check program is performing across the organization.
Monitoring Overall Knowledge Check Health
Start here when: You want a high-level snapshot of how your Knowledge Check program is performing, report on assessment completion to leadership, or identify whether users are passing or struggling across the organization.
Top-Level KPIs
| KPI | What It Tells You | What to Do If It's Concerning |
|---|---|---|
| Number of Assignments | Total number of Knowledge Check assignments across all users based on your current filters | Cross-reference with Number of Completions to understand how much of your assigned volume is actually being completed |
| Number of Completions | Total number of Knowledge Checks that have been completed | A large gap between Assignments and Completions signals incomplete follow-through — filter by team to identify where the backlog is |
| Passed | Total number of completed Knowledge Checks where the user met the passing threshold | Cross-reference with Failed to understand your overall pass rate |
| Failed | Total number of completed Knowledge Checks where the user did not meet the passing threshold | A high fail count warrants a content review — users may be failing because the content isn't clear enough, not because they aren't trying |
| Avg Score | Average percent correct across all completed Knowledge Checks | A low average score is a strong signal that either the content needs improvement or the passing threshold needs to be reviewed |
Completion By Month (Bar Chart)
This bar chart shows Knowledge Check completion volume over time. Use it to:
- Track whether completion activity is consistent or sporadic
- Correlate completion spikes with training rollouts or assignment deadlines
- Identify periods of inactivity where completions have stalled and investigate why
Reading Your KPIs Together
| Pattern | What It Means | Action |
|---|---|---|
| High Assignments + Low Completions | Users aren't completing their assigned Knowledge Checks | Filter by team and user to identify where the backlog is concentrated and follow up directly |
| High Completions + High Failed | Users are attempting but not passing | Review the underlying content and Knowledge Check questions — the issue may be content quality rather than user effort |
| High Pass Rate + Low Avg Score | Users are passing but just barely | Consider whether your passing threshold is set appropriately or whether the content needs to be strengthened |
| Low Assignments | Few Knowledge Checks have been assigned | Review whether your training program is fully set up — there may be Knowledge Checks in draft status that haven't been assigned yet |
Best Practices
- Monitor Avg Score alongside Pass/Fail data — a high pass rate with a low average score may mean your passing threshold is set too low, and a user who passed with a very low score may not have truly understood the content.
- Use the Completion By Month chart to set a consistent review cadence and time your follow-up communications, rather than waiting until the end of a training period to review completions.
- Configure your passing threshold thoughtfully for each Knowledge Check — a compliance assessment may warrant a higher passing score than a general onboarding check, so avoid applying the same threshold everywhere.