Experiencing issues with Spotlights? This guide provides troubleshooting tips and steps to help resolve common problems. Some solutions may require Account Admin access.
1. Visibility & Display Issues
Why won't my Spotlight appear for the intended users?
Resolution: Spotlights may not appear for two primary reasons related to audience permissions and URL targeting.
- Audience Permissions: If your Spotlight links to a Spek, every team in your Audience must have access to the Topic where that Spek is located. If even one team lacks permission, the Spotlight will not appear for them.
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Incorrect URL Path: The most common issue is an incorrect or incomplete URL in your targeting rules. The URL must be divided into two parts for correct targeting: the core domain and the extended path.
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Correct Example: To target the Opportunity list view page:
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URL contains:
https://companyname.lightning.force.com -
Path contains:
/lightning/o/Opportunity/list
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URL contains:
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Correct Example: To target the Opportunity list view page:
Why do I see a "No Speks found" message?
Cause: If you try to link a Spotlight to a Spek and get this message, it means the audience you've selected does not have access to the Topic that the Spek is in.
Resolution: Grant the targeted team access to the relevant Spekit Topic so the Spotlight can successfully find and link to the Spek content.
2. Editing & Status Issues
Why was my Spotlight unpublished when I clicked "Edit"?
Cause: This is the intended behavior to prevent accidental changes to a live announcement. You cannot edit a live Spotlight.
Resolution: When you click Edit, the Spotlight is automatically unpublished, allowing you to make your changes safely. You must then republish it for it to go live again.
3. Support & Feedback
If you're experiencing an issue that isn't listed here, you have a few ways to get help:
Get Immediate Support
Contact Spekit Support
- Email: support@spekit.co
- Standard Support Hours: Monday–Friday, 7:00 AM – 4:00 PM PT
- Emergency/Outage Support: 24/7/365