As you begin your offboarding journey with Spekit, we want to ensure a seamless transition for you. While we don't have a fully comprehensive offboarding process documented, here are the main steps involved: exporting your content, sharing feedback, and account deactivation.
1. Export Your Content
We understand the value of the information you've uploaded into Spekit. To ensure you can retain this knowledge, follow these steps to export your content.
This functionality is only available to Spekit Account Admins.
- Go to https://app.spekit.co/app/settings/customize/columns and then choose the Bulk Upload tab.
- Click on Download .XLSX file.
- Enter your user account password if prompted to authorize the download request.
Note: When you export your data from Spekit, you are downloading the data in .xlsx format and the Spek definitions will be written in HTML markup.
2. Feedback Call
Customers are encouraged to schedule a feedback call to share thoughts on where Spekit could have done better to support them and their team. This can include feedback on the product, the services received, or any other insight that would help us improve.
Your Customer Success Manager (CSM) will reach out to schedule this call.
3. Account Deactivation
At the conclusion of your subscription term or upon your request, your Spekit account will be deactivated. We'll work closely with you to ensure this process is smooth and that any outstanding matters are resolved.
Before your account is deactivated:
- Reach out to your CSM or Spekit Support to confirm your intended deactivation date.
- Confirm that you have completed exporting all of your data from Spekit (see Step 1 above). Once your account is deactivated, this content will no longer be accessible or retrievable.
Note: Account deactivation is generally not reversible. If you have any questions about what will happen to your data, or need more time before deactivation, contact your CSM or Spekit Support as soon as possible.
Need Help?
If you have any questions about the offboarding process, reach out to your CSM or contact support@spekit.co.