Troubleshooting the Spekit Chrome Extension

What should I do if Spek icons are missing or the sidebar won't open?

Work through the steps below in order. Each step builds on the previous one - move to the next only if the current step does not resolve your issue.

Step 1: Refresh the page

The fastest and simplest fix. Press F5 or click the browser's refresh button to reload the current page. Check if Spek icons reappear or if the sidebar responds.

Step 2: Toggle the Spekit extension off and back on

1. Click the Extensions (puzzle piece) icon in your Chrome toolbar.
2. Find Spekit in the list and click the toggle to turn it off.
3. Wait a few seconds, then click the toggle again to turn it back on.
4. Refresh the page and check if the issue is resolved.

Step 3: Update Chrome to the latest version

An outdated version of Chrome can cause compatibility issues with the Spekit extension.

1. Click the three dots (⋮) in the top-right corner of Chrome.
2. Click Settings → About Chrome.
3. Chrome will automatically check for updates. If an update is available, it will download and install it.
4. Click Relaunch to apply the update, then retest.

Step 4: Restart Chrome using the restart command

1. In your Chrome address bar, type chrome://restart and press Enter.
2. Chrome will fully close and reopen, restoring all your previously open tabs.
3. Check if the issue is resolved after Chrome restarts.

Step 5: Remove and re-add the Spekit extension (last resort)

If none of the above steps resolved your issue, uninstalling and reinstalling the Spekit extension will force Chrome to fetch the latest version from the Chrome Web Store.

How to remove the Spekit extension:

1. Right-click the Spekit icon in your Chrome toolbar.
2. Click Remove from Chrome.
3. Click Remove in the confirmation dialog to uninstall the extension.

How to re-add the Spekit extension:

1. Visit the Spekit listing on the Chrome Web Store.
2. Click Add to Chrome and confirm the installation.
3. Click the Spekit icon in your Chrome toolbar to open the extension. If it is not visible, click the puzzle piece (Extensions) icon and pin Spekit to your toolbar.
4. Log in to your Spekit account.
5. Refresh the page. Spek icons should now appear and the sidebar should be accessible.

How do I report an issue directly from the Spekit extension?

The easiest way to report a problem is from within the extension itself using the built-in feedback option.

1. Open the Spekit Chrome Extension by clicking the Spekit icon in your toolbar.
2. Click the ellipsis (…) at the top of the extension panel.
3. Select Report a Problem from the dropdown menu.
4. A form will appear - fill in the details describing what is going wrong with the extension.
5. Click Submit when you are done.

How do I turn the Spekit extension on or off without uninstalling it?

Disabling the extension is the preferred approach when you need to temporarily turn Spekit off. It is less disruptive than uninstalling because your settings are preserved.

1. Right-click the Spekit icon in your Chrome toolbar.
2. Click Manage Extension. A new tab will open showing the Spekit extension settings.
3. Use the toggle at the top of the page to turn the extension on or off.

How do I check which version of the Spekit extension I'm running and update it?

1. Right-click the Spekit icon in your Chrome toolbar.
2. Click Manage Extension. A new tab will open showing the Spekit extension details.
3. In the top-right corner of the Extensions page, toggle on Developer mode.
4. The current version number will be displayed on the Spekit extension card.
5. If an update is available, click the Update button that appears in the top-left corner to install the latest version.

How do I configure Chrome to always allow cookies for Spekit?

If Spekit is being blocked by Chrome's cookie settings, you will need to add Spekit's domains to the list of sites that are always allowed to use cookies.

1. Open Chrome Settings and search for cookies in the search bar.
2. Click Cookies and other site data.
3. Scroll down to the Sites that can always use cookies section and click Add.
4. Add each of the following three entries one at a time, exactly as shown:
   • [*.]app.spekit.co
   • [*.]spekit.co
   • chrome-extension://nbphjjmibhopfgkkbpoggemjnihnchhk/

Basic Troubleshooting

1. Check for any active incidents at status.spekit.com. If there is an open incident, monitor the page and retest your load speeds once the incident is resolved.
2. Ensure you are running the latest version of the Spekit Chrome Extension. Check the latest version number on the Spekit Chrome Web Store listing.
3. Ensure Chrome is up to date. Go to Settings → About Chrome to check for updates.
4. Clear your Chrome cache, restart your computer, and retest page load speeds.
5. If you are connected to a VPN, disconnect from it and retest.
6. Try connecting to a different Wi-Fi network and retest.

Salesforce Troubleshooting: Recording EPT Times

To isolate whether Spekit is contributing to slow load times in Salesforce, record the EPT (Experienced Page Time) with Spekit both enabled and disabled and compare the results.

With Spekit enabled:

1. Confirm the Spekit Chrome Extension is enabled and Show help text icons is turned on.
2. Close all open Salesforce tabs.
3. Make the Salesforce EPT timer visible by adding ?eptVisible=1 to your Lightning URL - for example: https://[yourorg].lightning.force.com/one/one.app?eptVisible=1
4. Open a Salesforce record that was slow to load (e.g: an Opportunity or Account record).
5. Record the EPT time displayed on screen.
6. Refresh the page and record the EPT time again.
7. Repeat steps 4–6 for three additional records of varying types to help isolate whether the issue is specific to a record type or page layout.

With Spekit disabled:

1. Disable the Spekit Chrome Extension.
2. Close all open Salesforce tabs.
3. Add ?eptVisible=1 to your Lightning URL as above.
4. Open the same Salesforce records you tested above.
5. Record the EPT time, refresh the page, and record it again.
6. Repeat for the same three records tested above.

Compare the EPT times from both sets of results to determine whether Spekit is contributing to the slowness.

Other Web Tools: Recording Page Load Times

Basic Troubleshooting

With Spekit enabled:

1. Confirm the Spekit Chrome Extension is enabled and Show help text icons is turned on.
2. Navigate to the page you want to test.
3. Right-click anywhere on the page and click Inspect to open Chrome DevTools.
4. Click the Network tab in DevTools.
5. Refresh the page.
6. Record the Finish and Load times shown at the bottom of the Network pane.
7. Refresh the page again and record the times a second time.
8. Repeat for 2–3 other pages in the same web tool to gather additional data points.

With Spekit disabled:

1. Disable the Spekit Chrome Extension.
2. Navigate to the same page you tested above.
3. Right-click anywhere on the page and click Inspect to open Chrome DevTools.
4. Click the Network tab in DevTools.
5. Refresh the page.
6. Record the Finish and Load times shown at the bottom of the Network pane.
7. Refresh the page again and record the times a second time.
8. Repeat for the same 2–3 pages tested above.

Compare the load times from both sets of results to determine whether Spekit is contributing to the slowness on that web tool.