Most Gong issues come from one of a few things: the admin has not connected the integration yet, the extension is out of date, a license is missing, or a call is still processing in Gong. Find the section that matches what you are seeing.
📌 Quick-Jump Topics
- I don't see any Gong calls in Sidekick
- A recent call isn't showing
- Gmail is showing the wrong calls
- Setup issues (admin)
- Support & Feedback
I don't see any Gong calls in Sidekick
Work through these in order:
The integration may not be connected yet
✅ Resolution: Ask your Spekit Admin to connect Gong in the Spekit Hub. Only an Account Admin can do this.
Only new calls appear
✅ Resolution: Past calls are not seeded, so you will see the Gong section only after your next meeting finishes analyzing in Gong.
Check your extension version
✅ Resolution: You need the Sidekick (Chrome Extension) v2025.44.3 or later. To see which version you are on, open a new tab and go to chrome://extensions, turn on Developer mode in the top right, and find Spekit. The version number appears under the Spekit name. If you are below v2025.44.3, update it (see below).
Update the extension if it is out of date
✅ Resolution: In Chrome, go to chrome://extensions, turn on Developer mode, then click Update in the top left to refresh all extensions. If it still does not update, remove and reinstall Spekit from the Chrome Web Store, then sign back in.
Check your licenses
✅ Resolution: You need valid Gong and Spekit licenses. If you do not have a Gong license, you will still see meetings where you were the host or a participant.
A recent call isn't showing
Give it time
✅ Resolution: Ingestion is near real-time, but it can take 10 minutes to 1 hour for Gong to finish processing the recording, transcript, and summary.
Check the call type
✅ Resolution: Only external calls where you were the host or a participant appear. Internal calls, and calls where you were not a host or participant, do not show up.
Gmail is showing the wrong calls
In Gmail, Sidekick matches calls to the contact you are emailing using your connected Salesforce data. If Salesforce is not connected, or it cannot match the recipient to an account, it shows your 3 most recent calls overall instead. If you expect account-specific calls in Gmail, confirm the Salesforce integration is connected.
Setup issues (admin)
The rule status is not green
✅ Resolution: Gong sometimes needs a refresh. Return to Automation Rules in Gong and refresh to confirm the green checkmark and that the rule is enabled.
The test failed
✅ Resolution: Re-check the configuration, the Spekit Connection URL, and the public key.
💡 Pro Tip: When you contact Support, include what you were doing, what you expected, and what happened, plus your extension version and a screenshot. That saves a round of back and forth.
Support & Feedback
If you’re experiencing an issue that isn’t listed here, you have a few ways to get help:
Get Immediate Support
Contact Spekit Support
- Email: support@spekit.co
- Standard Support Hours: Monday–Friday, 7:00 AM – 4:00 PM PT
- Emergency/Outage Support: 24/7/365
Provide Feedback & Track Product Updates
Provide Feature Requests (Canny): Log in with your Spekit account to access the Canny feedback board. You can submit new ideas or bug reports and vote on existing posts.
- You’ll be notified via email about status updates (Open → Planned → In Progress → Complete).
Track Progress and Updates:
We're always here to help you get the most out of your Spekit experience!