Most Slack issues trace back to one of three things: the app is not set up for your workspace yet, your account is not connected, or the Spekit bot is not in the channel. This article groups the common issues by area, with a quick fix for each. Find the section that matches what you are seeing.
📌 Quick-Jump Topics
- Commands are not working
- You used Spekit in Slack before
- Deal room notifications
- Wrong account or organization
- Support & Feedback
Commands are not working
These issues are about /spekit not responding the way you expect.
/spekit does nothing or is not recognized
✅ Resolution: The Spekit app may not be added to your workspace yet, or your organization may not have the integration enabled in Spekit. Anyone can add the Spekit app to Slack. If it is already added and still not working, check with your Spekit admin that the integration is enabled.
/spekit returns a prompt to connect
✅ Resolution: Your account is not linked yet. Run /spekit connect and finish the Allow step.
You used Spekit in Slack before
If your workspace had the older Slack integration, the new features will not work until you reconnect once.
Nothing works after the upgrade.
✅ Resolution: Run /spekit disconnect, then /spekit connect. See the Overview & Setup article for the full steps. You only need to do this once.
Deal room notifications
These issues are about mapping a deal room or notifications not arriving.
The deal room modal will not open
✅ Resolution: The Spekit bot is not in the channel. Run /invite @spekit first, then try again.
Notifications stopped arriving
✅ Resolution: Check that the Views and Opens toggles are on in the deal room settings, and confirm the bot is still in the channel.
A deal room is missing from the modal
✅ Resolution: You must be a collaborator on the deal room. Ask the deal room owner to add you.
Mappings are gone after reconnecting
✅ Resolution: Mappings are not restored automatically after a disconnect. Map them again with /spekit dealroom.
Wrong account or organization
If your answers or access look off, you may be connected as the wrong user.
Check who you are connected as
✅ Resolution: Type /spekit info to see your account and organization. If either is wrong, run /spekit disconnect, then /spekit connect with the right account.
💡 Pro Tip: If you need to contact Support, include what you typed, what you expected to happen, and what actually happened, plus a screenshot. That one message saves a round of back and forth.
Support & Feedback
If you’re experiencing an issue that isn’t listed here, you have a few ways to get help:
Get Immediate Support
Contact Spekit Support
- Email: support@spekit.co
- Standard Support Hours: Monday–Friday, 7:00 AM – 4:00 PM PT
- Emergency/Outage Support: 24/7/365
Provide Feedback & Track Product Updates
Provide Feature Requests (Canny): Log in with your Spekit account to access the Canny feedback board. You can submit new ideas or bug reports and vote on existing posts.
- You’ll be notified via email about status updates (Open → Planned → In Progress → Complete).
Track Progress and Updates:
We're always here to help you get the most out of your Spekit experience!