Knowledge Checks (KC) are simple assessments to track your team’s progress and improve retention. Send your team a Knowledge Check in minutes to measure comprehension and training effectiveness. Get immediate feedback and actionable data to know where to take your next training session.
In this article we'll cover the following:
- Creating Knowledge Checks
- Knowledge Checks Settings
- Analytics for Knowledge Checks
- Creating a Spotlight for a Knowledge Check
- Linking Knowledge Checks to a Spek
- End Viewer Experience in Pictures
Creating Knowledge Checks
1. Go to the Spekit web-app and click the 'Create' button and select 'Knowledge Checks' in the drop-down.
2. Name your Knowledge Check. Note, your Knowledge Check name will also be visible to viewers.
3. Create your first question. Each quiz must have at least 1 question and a maximum of 4 questions. Questions are multiple choice and may only have 1 correct answer. There is a maximum of 4 possible answer options. Select the correct answer.
Knowledge Checks Settings
1. After you've finished adding your questions, click the 'Settings' button.
2. Here you will choose your audience from your available teams. You may select more than one team to view the Knowledge Check.
3. Next choose your Passing Score. This is the number of questions your viewer needs to get correct in order to pass the Knowledge Check.
4. Once your viewer has completed the test, they will be taken the score page. You can link to additional resources for them to learn more about this topic. You may link to another Spek or a URL link such as a blog post, video recording, LMS course, etc. See the image below where it says 'View learning resource' for an example of how it will look to your viewer.
This is how it will look to the viewer:
5. Next, you will choose how to notify your viewers there is a new Knowledge Check for them to take. You can choose to notify them through email and/or send an in-app notification. Below you will see an example image of the email notification and in-app notification.
6. Last step is to hit Publish or Save Draft! *PRO TIP: We recommend creating a Spotlight and linking to the Knowledge Check for further visibility. See sections below for details.*
Once at least one viewer has completed the Knowledge Check, you will be able to see analytics on it.
1. To access analytics, navigate to the new 'Learning' tab on the web-app. Once here, you will see an overview of all of the Knowledge Checks created on your account.
In this overview, you will see the Knowledge Check the following information about the KC:
- Published status
- Number of questions in the KC
- Last updated date
- Number of users who have completed the KC
2. To view deeper analytics, click on the three dots and choose 'Analytics.'
3. Once you arrive at the advanced analytics, you will see:
- The list of eligible for the Knowledge Check
- The date they completed the KC
- The score the viewer received
- The status if the viewer has passed or failed
You can sort by team to see team-specific users, you can also toggle the completion date to change the recency, toggle to sort by score, or toggle to sort by status.
If a viewer does not have any data next to their name, they have not completed the KC yet.
Creating a Spotlight for a Knowledge Check
Once you've created a Knowledge Check, you'll likely your viewers to know about it. In addition to sending an in-app notification and email, you can publish a Spotlight that takes your viewer directly to the Spotlight.
1. To create a Spotlight, click 'Create' and select 'Spotlight'
2. Under 'Action' select 'Knowledge Check' and search for the KC you'd like to link to the Spotlight.
Linking Knowledge Checks to a Spek
A great use case for Knowledge Checks would be to embed them into Speks to ensure knowledge of the Spek is absorbed. For example, if you are launching a new opportunity process in Salesforce, and you want to ensure your tenured reps understand these changes, you may want to embed a Knowledge Check in the last Spek to ensure they understand the changes.
1. To do this, go to the Learning tab and click on the three dots next to the Knowledge Check you'd like to embed in your Spek and click 'Share'
2. Click 'Copy link'
End Viewer Experience Example
- How do I gain access to Knowledge Checks?
Please contact your account manager, customer success architect, customer success manager, or firstname.lastname@example.org for our team to enable this feature for you.
- Where do I find Knowledge Checks in Spekit?
For content creators, when you log into your Spekit web-app, there will be a new item added to the primary navigation, ‘Learning’. The ‘Learning’ item will bring you to the Knowledge Checks page where you will be able to view all the Knowledge Checks that have been created.
Viewers will find Knowledge Checks that they have been assigned in the new ‘Knowledge Check’ module at the top of the home pages in the extension and the web-app.
- How do I create a Knowledge Check?
Similar to creating a Spek, click on the ‘Create’ dropdown in the top right-hand corner of the primary navigation bar. Select ‘Knowledge Check’. Once you’ve selected ‘Knowledge Check’, a modal will appear on the left-hand side.
- Who can create a Knowledge Check?
Admins, Team admins or Experts can create and publish Knowledge Checks. Experts and Team admins will only be able to send Knowledge Checks to teams that they have admin privileges for.
- How many questions can a Knowledge Check have?
Knowledge Checks can have a minimum of one question or maximum of 4 questions.
- What types of questions are supported in Knowledge Checks?
At launch, only multiple choice questions with predefined answers, and a single correct response will be supported. We plan to launch more options in the future.
- How many answer options can a Knowledge Check question have?
Each question on a Knowledge Check must have at least two options. The maximum number of answer options available is four. Currently, only one answer option can be selected as the correct answer.
- Are there character limits for the questions and/or answers?
- Title: 140 char limit
- Question: 255 char limit
- Answer Options: 140 char limit
- Note: There are error messages that will display if users run into these limits
- Do Knowledge Checks get sent out to everyone in the organization?
No. When creating a Knowledge Check, you will be able to select the audience you want to receive this check. At this time, you can only select the different teams you have in Spekit, you cannot select individual users.
- Do I have to publish Knowledge Checks right away?
No. Knowledge Checks have a draft mode, so you will be able to create as many drafts as you would like and be able to view them in the ‘Learning’ page. When you are ready to publish, simply click on the ellipsis button next to the Knowledge Check and select ‘Publish’.
- Can creators preview the Knowledge Check before publishing / or preview the email notification?
Yes, creators can preview Knowledge checks before or after publishing by clicking the 'eye' icon in the edit toolbar, or by clicking the three dots on the Knowledge check card and selecting 'Preview'.
- What happens if I accidentally publish an incomplete Knowledge Check
If the Knowledge Check is missing a required field it will not publish. All Knowledge Checks must have every required field filled out before they will be available for your team to take. At the top of the Knowledge Check modal, each section will have numbers identifying the number of errors needing validation.
After a Knowledge Check is published, small edits can be made to fix typos. Knowledge Checks can also be deleted or archived after they are published, which will remove the Knowledge Checks from the viewer experience.
- Can I edit a published Knowledge Check?
Limited changes can be made to published Knowledge Checks (example: Typo’s in the Knowledge Check title, questions, answers, or resource link can be fixed). Question structure (correct answer designation), the number of questions, and the passing score can not be edited once the knowledge check has been published.
Note, in an upcoming release we will be making an update so that new teams can be added to the audience of a previously published knowledge check.
- How does Knowledge Check scoring work?
Knowledge Checks are scored on a pass/fail basis. The creator of the Knowledge Check will be able to select the number of correct answers required to pass (Note, at least one correct answer is required). The user will be told whether they have answered enough questions correctly to pass when they complete the knowledge check.
- How will a user be notified they have been assigned a Knowledge Check?
While finalizing the Knowledge Check, you will be able to select ‘Send email notification’. If one/both of those options are selected, an email and/or a Spekit notification will be sent out to everyone in the Knowledge Check audience that they need to complete a Knowledge Check. Additionally, Spotlights can be set up to link directly to Knowledge Checks.
- Can a failed Knowledge Check be retaken?
Currently, a user will not be able to retake a failed Knowledge Check. Spekit will be introducing this option in the future.
- Is there a way to add a due date or reminder for Knowledge Checks?
At this moment, there is not a way to remind a user about an untaken Knowledge Check, or assign a specific due date. This functionality is planned for later in the year.
- Where in Spekit do users complete a Knowledge Check?
Knowledge Checks can be completed in the Chrome Extension (in the panel on the right side of the screen). The extension is required to be installed for a user to complete the knowledge check.
- What happens if a user receives an email notification but they either do not have the extension installed or they aren't logged in?
If the extension is not installed they will be brought to a page that communicates that they need to install the extension to take the KC, with a link to download the extension.
If they are not logged in, they will be brought to the login screen, and then the knowledge checks widget will be visible on the home screen of the web-app/extension for them to easily access the assigned knowledge check.
- What happens when a user completes a Knowledge Check?
When a user completes a Knowledge Check a screen will appear showing the number of correct answers they received. The correct answers will also be shown for each question, alongside the answers that the user selected. Below the correct answers there is an optional section for ‘Next Steps’ (Note: This section needs to be filled out when creating the Knowledge Check). Under ‘Next Steps’ a link can be provided to direct the user to another location after completing the Knowledge Check.
- Are there analytics for Knowledge Checks?
Yes. Analytics are available for published and archived Knowledge Checks. To view the analytics, select the ellipses next to the Knowledge Check and select ‘Analytics’, or tap on the ‘Analytics’ tab from the Edit Knowledge Check modal. In this tab, you will be able to see which users have completed the Knowledge Check, completed Knowledge Check scores, download a CSV of data, and break down Knowledge Check results by teams.
- How do I connect a Knowledge Check to other Spekit content (Spotlights, Speks, Topics?)
Spotlights can be set up to link directly to a Knowledge Check. In the create Spotlight modal, select ‘Knowledge Check’ from the ‘Action’ → ‘Links to:’ section, and select the Knowledge Check that you want the user to be brought to from the spotlight. (Note: only knowledge checks that are available to the audience selected for the spotlight will be available in the dropdown menu to link to)
Speks and Topics: Right now, there is not a way to directly link a Knowledge Check to a Spek or Topic. Use the ‘Share’ function on a published Knowledge Check to generate a link to the knowledge check. You can link a Knowledge Check within a Spek via the hyperlink option in the rich text editor. To link a Knowledge Check to a Topic, we recommend creating a new Spek as the last item in the topic and adding the Knowledge Check link to that Spek.
Note, only users that are part of a team added to the audience of a knowledge check will be able to successfully access the knowledge check from these links.
- How are Knowledge Checks on the learning tab in the web-app ordered for the content creator experience, and can you sort, search or filter?
Currently, the Knowledge Checks are sorted by date updated date (newest --> oldest).
Filtering and sorting on this page will be introduced this year.