This article will walk you through some basic troubleshooting steps to help isolate issues related to slow page load times.

Note: It is expected behavior that the Spekit Chrome extension may add an additional 3 seconds to page load times. This is considered normal behavior of the Spekit Chrome extension.

Basic Troubleshooting

1. Check for any system-wide open incidents at https://status.spekit.com/
   • If there is an open incident monitor the status page. After the incident is resolved retest your page load speeds to see if they've improved.
2. Update the Spekit Chrome extension and Chrome
   • Ensure you are using the latest Spekit Chrome extension
     • How to check the version of a Chrome extension
       • The latest version number can be found in our Chrome Web Store listing: https://chrome.google.com/webstore/detail/spekit/nbphjjmibhopfgkkbpoggemjnihnchhk?hl=en-US
   • Ensure Chrome is up-to-date
     • How to update Google Chrome
3. Clear cache in Chrome and restart your computer
   • As a best practice, we recommend that you clear your cache in Chrome, restart your computer, and retest it after it's been restarted.
4. If you are connected to a VPN, disconnect from the VPN, and retest
5. If possible, try connecting to a different Wi-Fi network and retesting

Salesforce Troubleshooting

Record EPT times with Spekit enabled

1. Verify Spekit is enabled
   • Ensure the Chrome extension is enabled
   • Ensure "Show help text icons" are enabled
2. Close all open tabs in Salesforce
3. Make the Salesforce EPT visible
   • Add ?eptVisible=1 to the Lightning URL
     Ex: https://<example>.lightning.force.com/one/one.app?eptVisible=1
     • https://help.salesforce.com/s/articleView?id=000313860&type=1
4. Open the Salesforce record that was slow to load (e.g. Opportunity or Account record)
5. Record the EPT time
6. Refresh the page
7. Record the EPT time
8. Repeat steps 4-7 for three other records. It is recommended to choose a variety of record types to isolate the issue to a record type or page layout

Record EPT times with Spekit disabled

1. Verify Spekit is disabled
   • How to disable the Spekit extension
2. Close all open tabs in Salesforce
3. Make the Salesforce EPT visible
   • Add ?eptVisible=1 to the Lightning URL
     Ex: https://<example>.lightning.force.com/one/one.app?eptVisible=1
     • https://help.salesforce.com/s/articleView?id=000313860&type=1
4. Open the same Salesforce record as the steps above
5. Record the EPT time
6. Refresh the page
7. Record the EPT time
8. Repeat steps 4-7 for the same three other records you tested above. It is recommended to choose a variety of record types to isolate the issue to a record type or page layout

Troubleshooting other Web Tools

Verify the web tool is on our Tier 1 or Tier 2 supported applications list. Performance issues related to Tier 3 apps will not be addressed by our Engineering Team.

Record page load times with Spekit enabled

1. Verify Spekit is enabled
   1. Ensure the Chrome extension is enabled
   2. Ensure "Show help text icons" are enabled
2. Go to the page you are testing
3. Right-click anywhere on the page and click Inspect
   
4. Click the Network tab
5. Refresh the page
6. Record the "Finish" and "Load" times (located in the bottom of the Network pane)
7. Refresh the page again and record the Finish and Load times
   
8. Perform the same steps while viewing a 2-3 other pages in the same web tool to gather more datapoints

Record page load times with Spekit disabled

1. Verify Spekit is disabled
   1. How to disable the Spekit extension
2. Go to the same page as above
3. Right-click anywhere on the page and click Inspect
   
4. Click the Network tab
5. Refresh the page
6. Record the "Finish" and "Load" times (located in the bottom of the Network pane)
7. Refresh the page again and record the Finish and Load times
8. Perform the same steps while viewing a 2-3 other pages in the same web tool to gather more datapoints