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Are you running into some issues with the Spekit Chrome Extension? Check out these troubleshooting tips and procedures to get your Chrome Extension working correctly. Some of these solutions may require you to have Account Admin-level access.
Common Troubleshooting for the Spekit Chrome Extension
We know that unfortunately sometimes extensions get stuck!? 🤯
So, if you experiencing issues with Spek icons not appearing on a page or the sidebar is not opening or responding please try the following steps and check the following items to resolve the issue quickly:
⚠️ Before you start, be sure to save any work you are doing in incognito windows as they will not be reopened when performing a restart of Chrome.
🐙 Step 1:
For the fastest and simplest resolution: Refresh the webpage. If this does not resolve the issue please proceed to Step 2.
🐙 Step 2:
Toggle the Spekit extension off and back on
If Step 2 has not resolved your issue please proceed to Step 3
🐙 Step 3:
Update Chrome (on your browser) if it is not on the latest version (link to how to check for the latest version)
If Step 3 has not resolved your issue please proceed to Step 4
🐙 Step 4:
Restart Chrome by entering chrome://restart in the URL
If you are still not seeing Spek Icons or the Sidebar is not opening after trying the above troubleshooting steps, you will want to remove the Spekit extension from your Chrome browser and re-add it.
🐙 Step 5: The Last Resort 🏝😱
DELETE AND RE-ADD SPEKIT in a few quick steps:
How to delete the Spekit Extension
Re-add the Spekit Extension. Link to Spekit Extension on the Chrome Store
Click on the Spekit Extension icon to ensure you are logged in. If it is not visible, click the Puzzle piece icon
Once logged in, refresh the page and you should see your Spek icons now appearing as well as the ability to open and close the Sidebar
If the above troubleshooting steps did not resolve your issue please reach out to support@spekit.co
How to report a problem
If you are experiencing an issue with the Spekit Chrome Extension, the easiest way to report the issue is by using the feedback method for Viewers.
1.) Open the Spekit Chrome Extension.
2.) Click the Report a Problem button at the bottom of the dock.
3.) A pop-up will appear asking you to fill out what is going wrong with the Spekit Chrome Extension.
4.) When you are done filling out the information, click Submit.
If you're still running into issues with the Chrome Extension, check out this article for additional troubleshooting information.